shopping policy
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| our acceptance of your order |
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If hardwareshop is unable to fulfil your order within the specified period or is able only to supply less than the quantity you ordered of any item, hardwareshop will ask you whether you wish to wait until the goods are in stock or cancel your order. In any case, your credit card will only be billed upon dispatch of your order for delivery.
hardwareshop may require additional verifications or information from you before accepting any order. If you wish for your order to be fulfilled, you agree to provide these additional verifications or information.
hardwareshop expressly reserves the right at any time to accept or decline your order for any reason. The receipt of an order confirmation of any kind does not constitute an acceptance of your order or an offer to sell.
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| methods of payment |
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Credit cards - hardwareshop gladly accepts the following: Visa, MasterCard, American Express, Diners and Bankcard. Your credit card will only be billed upon dispatch of your order for delivery.
To ensure speedy delivery, please provide all correct details that are requested when you complete you order form. Please consult our Privacy Statement for details on our confidential use of the information you supply to us.
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| GST |
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As of 1 July 2000, all prices listed on this site are expressed inclusive of GST.
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| returns |
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hardwareshop wants you to be happy. hardwareshop offers a 30-day money back satisfaction guarantee.
Our returns policy means that if you are not satisfied with your purchase we will exchange it or refund your money, provided:
• you return it within 30 days of delivery
• the product is returned in its original condition
If you are not satisfied, simply email us at returns@hardwareshop.com.au with your order details.
In the event of a mistake by hardwareshop or the manufacturer, we will even pay for the return shipping costs.
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| manufacturer warranty |
Most goods sold on this site come with a Manufacturer's Warranty. Manufacturer's warranties vary on each product. Extended warranties are available directly from select manufacturers. Manufacturer information is subject to change without notice. If you wish to take advantage of any Manufacturer's Warranty, please contact the manufacturer directly.
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| our mistake |
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If for any reason you receive the wrong product or it is damaged during the delivery process, hardwareshop will happily cover the cost of returning the product to us and will dispatch a replacement as soon as possible. Please email us at returns@hardwareshop.com.au for details of this service.
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Heat mark on polished oak table? Remove with a half/half solution of turpentine and linseed oil. Dip a cloth in the mixture and rub gently over the white stain. Polish when dry.
Got a fresh oil or grease stain on upholstery? Sprinkle with talcum powder, cornflour or fuller's earth. Rub well and leave until the stain is absorbed. Brush off and wipe with a damp cloth.
Need to patch up small areas of chipped paint? Use a cotton bud - no brush to clean and no obvious patch marks!
Did you know?You can loosen tight screws in wood by dripping a little vinegar on their heads. When the vinegar penetrates the threaded sections, they will be easier to unscrew.
...more tips
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